Workforce Planning Presentation preview
Título Slide preview
Matriz de Oportunidades de Automatización Slide preview
Canales de Contratación Slide preview
Plan de Estrategia de Reclutamiento Slide preview
Análisis de Brecha de FTE Slide preview
Efectividad Global del Trabajo (OLE) Slide preview
Retención de Empleados Slide preview
Planificación de Sucesión: Cuadrícula de 9 Casillas Slide preview
Planificación de Sucesión Slide preview
Políticas y Prácticas de RRHH Slide preview
Costo Total de la Fuerza Laboral Slide preview
Costeo Basado en Actividades Slide preview
Escenarios de Ahorro de Costos Slide preview
Opciones de Ahorro de Costos Slide preview
Composición de Personal Slide preview
Elegible para Jubilarse Slide preview
Tablero de Control de la Fuerza Laboral Slide preview
Tablero de Empleados Slide preview
Analítica de la Fuerza Laboral Slide preview
Marco de Planificación Estratégica de la Fuerza Laboral Slide preview
Participación de Interesados Slide preview
Hoja de Ruta para la Planificación de la Fuerza Laboral Slide preview
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Introducción

\nLa escasez de talento, los cambios demográficos, las fluctuaciones económicas, estos son solo algunos de los muchos factores que han convertido la gestión del talento en todo un desafío. Workforce Planning surge como una solución para alinear los recursos humanos con las demandas del mercado en constante evolución y adaptarse rápidamente a estos cambios. Sin una planificación adecuada de la fuerza laboral y la previsión que conlleva, tanto el negocio como sus empleados sufren. Esto está sucediendo justo delante de nuestros ojos: en 2023, más de 262,000 empleados de tecnología fueron despedidos debido a la contratación excesiva durante los años de la pandemia, y esta tendencia ha continuado lamentablemente en 2024.\n

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Yes, there are numerous case studies that demonstrate the effectiveness of workforce planning in managing talent during economic fluctuations. For instance, during the 2008 financial crisis, many companies that had effective workforce planning were able to retain their top talent and quickly adapt to the changing market conditions. Similarly, during the recent COVID-19 pandemic, companies with robust workforce planning were able to manage their talent effectively despite the economic uncertainties. These companies were able to forecast their talent needs, identify skill gaps, and implement strategies to fill these gaps, thereby ensuring business continuity and growth.

Workforce planning enhances a business's ability to adapt to changing market demands by ensuring that the right people with the right skills are in the right jobs at the right time. It involves forecasting future talent needs and developing strategies to meet these needs. This includes hiring, training, and retaining employees. By doing so, businesses can respond quickly and effectively to changes in the market, whether it's a sudden increase in demand, a new competitor, or a shift in technology. Furthermore, it helps to prevent overhiring or underhiring, both of which can have negative impacts on a business.

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Marco de Planificación Estratégica de la Fuerza Laboral

\nClaramente, las empresas están bajo una creciente presión para optimizar su activo más valioso: su fuerza laboral. Las decisiones sobre a quién contratar, capacitar o despedir pueden marcar la diferencia entre prosperar y apenas sobrevivir. Si bien ninguna cantidad de planificación de la fuerza laboral puede ser 100% a prueba de futuro, sí ayuda a los gerentes, tomadores de decisiones y profesionales de RRHH a escalar de manera eficiente, reducir de manera responsable o transformar la mano de obra a través de la mejora de habilidades.\n

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Herramientas de planificación de la fuerza laboral

\nComenzando con la estrategia de reclutamiento, aquellos que son responsables de la contratación necesitan decidir qué roles requieren más personal y cuáles son menos críticos. Ahora, esto puede parecer obvio, pero las prioridades de reclutamiento están sujetas a cambios más frecuentes a medida que los avances en la tecnología de IA y las herramientas de automatización cobran impulso. \n

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Workforce planning can help align human resources with evolving market demands by identifying gaps in the current talent pool and planning for future needs. It involves analyzing the current workforce, identifying future workforce needs, and developing a strategy to meet those needs. This can include succession planning, training and development programs, and recruitment strategies. By doing so, it ensures that the organization has the right people, with the right skills, in the right place, at the right time.

Succession planning plays a crucial role in identifying and nurturing future leaders in workforce planning. It is a proactive strategy that involves identifying potential leaders within the organization and developing them to fill key business leadership positions in the future. This process ensures a steady flow of leadership talent, prepares the organization for unforeseen circumstances, and reduces the risk associated with sudden leadership gaps. It also aids in employee retention, as it provides career growth opportunities and a clear career path for high-potential employees.

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\nY esto nos lleva a la importancia de entender dónde se encuentra actualmente el talento de su organización en comparación con dónde le gustaría dirigirlo. Los análisis de brechas de esta discrepancia pueden medir el rendimiento actual e identificar lo que se necesita para alcanzar los niveles ideales de productividad. Mientras tanto, para asegurar que los empleados actuales estén comprometidos y motivados, un sólido pipeline de talento con un plan para la planificación de sucesiones puede ayudar a identificar y cultivar a los futuros líderes.\n

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Critical job functions in workforce planning may include:

1. Talent Acquisition: Identifying and attracting skilled workers to fill roles within the organization.

2. Talent Management: Ensuring the right people are in the right jobs, managing performance, and developing career paths.

3. Workforce Analysis: Understanding the current workforce and predicting future workforce needs.

4. Succession Planning: Preparing for future leadership roles to ensure a smooth transition and maintain productivity.

5. Training and Development: Providing opportunities for employees to develop their skills and knowledge.

6. Employee Engagement: Creating a positive work environment that motivates employees and promotes job satisfaction.

Workforce planning can help in aligning human resources with evolving market demands in several ways. Firstly, it allows organizations to anticipate and prepare for future staffing needs based on market trends and business strategy. This can involve hiring, training, or re-skilling employees to meet these demands. Secondly, it can help identify gaps in skills or roles that need to be filled to meet market demands. Lastly, it can help in cost management by ensuring resources are allocated effectively, avoiding unnecessary expenses.

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\nMientras se destinan más recursos a las funciones laborales críticas, una revisión honesta de los gastos actuales de la fuerza laboral también puede descubrir en qué vale la pena gastar dinero y qué está drenando el flujo de caja innecesariamente. En este caso, los análisis de costos también pueden utilizarse como una forma de comparar y sopesar los pros y los contras de diferentes tácticas de reducción de costos. El objetivo aquí es hacer más con menos.\n

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\n[herramienta pulsera="14m42k888w"]\n[herramienta pulsera="ppa6e6l1hb"]\n

Reclutamiento dirigido

\nUna estrategia de reclutamiento sólida con las expectativas correctas sienta las bases para el éxito del equipo antes del primer día en el trabajo. Desafortunadamente, el 74% de los nuevos empleados ya están buscando un nuevo trabajo dentro de los primeros seis meses. Una mala contratación no sólo hace que los empleados se sientan miserables, sino que también hace que la empresa sufra financieramente. El costo de una mala contratación se extiende más allá de los costos iniciales de reclutamiento hasta los gastos de incorporación y formación.De hecho, se estima que una mala contratación puede costar a una empresa hasta el 30% de los ingresos del empleado en su primer año.\n

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Automation can help in deciding which roles to expand or reduce in a company by identifying tasks that are repetitive and can be automated. This allows companies to focus their human resources on tasks that require human skills such as critical thinking, creativity, and emotional intelligence. Automation can also provide data-driven insights to help companies understand where they need to invest in training and development to upskill their workforce for future demands.

Generative AI plays a significant role in shaping the future demands of the workforce. It's a form of artificial intelligence that can create new content, such as images, sounds, and text, which can automate many tasks that were previously done by humans. This can lead to a shift in the workforce, with a greater need for employees who can work with and understand this technology. It can also lead to a reduction in certain roles, as tasks become automated. Therefore, businesses need to adapt their recruitment strategies to these changes, ensuring resources are allocated where human skills are most necessary.

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\nEn el contexto de las tendencias en evolución y las disrupciones tecnológicas, como el auge de la IA generativa, una estrategia de reclutamiento bien pensada debería informar a los interesados sobre las mejores formas de adaptar su fuerza laboral a las demandas futuras. Esto puede incluir examinar el potencial de la automatización para decidir sobre los roles a expandir o reducir, asegurando que los recursos se asignen donde las habilidades humanas son más necesarias.\n

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Using specific platforms for hiring recent grads in workforce planning has several benefits. Firstly, these platforms are tailored to attract recent graduates, who are often eager to learn and adapt to new ways of doing things. This can bring fresh perspectives and innovative ideas to your organization. Secondly, these platforms can make the hiring process more efficient by targeting a specific demographic, thereby saving time and resources. Lastly, by using these platforms, you can ensure a steady influx of entry and junior level employees, helping to maintain a balanced workforce.

Certain platforms can cater to entry and junior level positions in workforce planning by specifically targeting and attracting recent graduates and individuals open to learning new ways of doing things. These platforms can streamline the hiring process by focusing on this specific demographic, leading to an influx of applicants suitable for entry and junior level positions. They can also provide tailored resources and tools to help these individuals develop the necessary skills and knowledge for workforce planning.

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\nDado los diferentes niveles de antigüedad necesarios, los enfoques personalizados a los canales de contratación también pueden hacer el proceso más eficiente. Algunas plataformas, por ejemplo, están específicamente diseñadas para puestos de nivel de entrada y junior, lo que puede llevar a un flujo de solicitantes que son recién graduados y están abiertos a aprender nuevas formas de hacer las cosas.\n

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\nPara entender cómo el estado actual de su grupo de talento se compara con su estado aspiracional, considere usar el análisis de brechas. Este proceso evaluativo permite a los gerentes identificar áreas específicas donde se necesitan recursos y mano de obra adicionales, mejores procesos o más capacitación.\n

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\nLos análisis de brechas pueden basarse en una variedad de referencias que son relevantes para el tema en cuestión. En el caso de la planificación de la fuerza laboral, una referencia común es FTE, o equivalente a tiempo completo.FTE ayuda a los gerentes y profesionales de RRHH a entender la carga de trabajo de los empleados de una manera estandarizada, ya sea que trabajen a tiempo completo o a tiempo parcial. \n

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In addition to Full-Time Equivalent (FTE), other benchmarks that can be used in workforce planning include: turnover rates, employee engagement scores, productivity metrics, and skills gap analysis. Turnover rates can help identify issues with employee retention. Employee engagement scores can provide insights into employee satisfaction and motivation. Productivity metrics can help assess the efficiency of the workforce. Skills gap analysis can identify areas where training or hiring may be needed.

Gap analyses can be utilized in managing a talent pool by identifying the difference between the current workforce and the workforce needed to achieve business goals. It helps in understanding the skills, knowledge, and abilities present in the current workforce and those that are needed for the future. This analysis can guide recruitment, training, and development strategies to fill the identified gaps. It can also help in succession planning and career development for existing employees.

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\nMíralo de esta manera, si hay 20 especialistas de soporte al cliente en tu equipo y cada uno tiene un FTE de 0.7, eso significa que en conjunto este equipo de especialistas de soporte al cliente suma 14 FTE. Al tabular el FTE de cada rol, se puede ver qué roles están subdotados y necesitan más ayuda para la cantidad de carga de trabajo que se les asigna, y qué roles están sobredotados y pueden ser reducidos.\n

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A company like Amazon could greatly benefit from implementing Workforce Planning in their customer support team. Amazon has a large and diverse customer base, and their support team needs to handle a wide range of queries and issues. By implementing Workforce Planning, Amazon could ensure they have the right number of staff with the right skills at the right times to meet customer needs. This could improve customer satisfaction, reduce wait times, and increase efficiency.

Workforce Planning is a strategic approach in talent management. Unlike other frameworks that focus on individual aspects such as recruitment, training, or performance management, Workforce Planning takes a holistic view. It aligns human resources with evolving market demands and enables organizations to adapt quickly to these changes. It involves forecasting talent needs, identifying gaps, and developing strategies to fill those gaps. This can include hiring, training, or reassigning current employees. It's a proactive approach that ensures the right people are in the right jobs at the right time.

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Planificación de sucesión

\nUna vez que se establece una comprensión clara de la composición de la fuerza laboral actual, el siguiente paso es asegurar el futuro de la empresa a través de la planificación de sucesión. Esta estrategia abre el camino para un flujo constante de talento capaz de asumir roles clave según sea necesario. Herramientas como la cuadrícula de nueve cajas categorizan a los empleados en función de su rendimiento y potencial, destacando a aquellos adecuados para roles de liderazgo.\n

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Workforce planning is a strategic approach that aligns business and HR needs to ensure the right people are in the right jobs at the right time. It helps a company adapt to evolving market demands in several ways. Firstly, it allows for the identification of skills gaps within the organization and provides a roadmap for talent acquisition and development. Secondly, it aids in succession planning, ensuring a steady flow of talent ready to step into key roles as needed. Lastly, it enables the company to respond quickly to changes in the market by having a flexible and adaptable workforce.

The nine-box grid tool assists in identifying potential leaders in a workforce by categorizing employees based on their performance and potential. This tool allows organizations to identify high-performing individuals who have the potential to take on leadership roles. It provides a visual representation of the talent within the organization, making it easier to identify potential leaders.

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\nLos empleados que caen en la categoría de "futuro líder" son su mejor opción, ya que no solo han demostrado un rendimiento estelar de manera constante, sino que también exhiben una alta ambición y motivación. Por otro lado, aquellos en la categoría de "bajo rendimiento" no solo están sujetos a estancamiento profesional, sino que también podrían ser los primeros en verse afectados durante los períodos de reducción de personal.

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The concepts of 'future leader' and 'underperformer' in workforce planning significantly impact the management of a talent pool. 'Future leaders' are individuals who have shown consistent high performance and exhibit high ambition and drive. These individuals are crucial for the growth and success of the organization, and hence, they are nurtured, trained, and prepared for leadership roles. On the other hand, 'underperformers' are those who have not met the expected performance standards. These individuals may face career stagnation, and during downsizing, they could be the first ones to be let go. Therefore, these categories help in identifying the potential leaders and those who need improvement, thereby aiding in effective talent management.

Identifying future leaders and underperformers in a workforce is crucial for an effective business strategy. Future leaders are the ones who have shown consistent high performance and have high ambition and drive. They are the ones who can take the company forward and help in achieving its strategic goals. On the other hand, underperformers are those who are not performing up to the mark and could be a potential risk to the company's performance. Identifying them early can help in taking corrective measures, providing them with necessary training or in some cases, making tough decisions like letting them go. This ensures that the company's resources are utilized effectively and contributes to the overall business strategy.

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Planificación de Sucesión: Cuadrícula de 9 Casillas
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Retención de Empleados
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\nEn última instancia, cuando los empleados adecuados son asignados al tipo correcto de trabajo, es una situación en la que todos ganan: no solo optimiza los valores empresariales que cada empleado puede producir al utilizar sus mayores fortalezas y mejores habilidades, sino que la validación de su rendimiento también puede fomentar una mejor retención de empleados. Se estima que el costo total de contratar a alguien nuevo puede ser tres o cuatro veces el salario del puesto, por lo que definitivamente vale la pena el dinero y el esfuerzo para mantener contentos a los mejores empleados.\n

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Aligning human resources with evolving market demands in workforce planning has several benefits. It ensures that the right employees are assigned to the right kind of work, optimizing the business values that each employee can produce by utilizing their biggest strengths and best skillsets. This alignment also encourages better employee retention, as the validation of their performance can boost their job satisfaction. Furthermore, it's cost-effective as the total costs to hire someone new can be three to four times the position's salary. Therefore, it's worth the effort to keep the best employees happy by aligning HR with market demands.

Employee retention significantly impacts the overall costs of a business. When a company retains its employees, it saves on the costs associated with hiring new ones, which can be three to four times the position's salary. This includes costs related to job postings, recruitment, onboarding, and training. Additionally, long-term employees tend to be more productive and knowledgeable, which can lead to increased efficiency and profitability for the business.

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Análisis de costos

\nCuando el costo de mantener una fuerza laboral supera los valores empresariales que se generan, entonces su número de empleados ya no es un activo sino una carga. En lo que respecta a la planificación de la fuerza laboral, parte del análisis de costos es evaluar la situación actual tal como es. Por ejemplo, ¿cuál es el costo total de la fuerza laboral? Esto se puede desglosar por nivel de rendimiento, antigüedad o funciones laborales.\n

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Workforce planning aligns with the adaptation to evolving market demands by ensuring that the organization has the right people, with the right skills, at the right time. It involves analyzing current workforce capabilities, identifying future workforce needs based on business goals and market trends, and then developing strategies to meet those needs. This could include training and development programs, recruitment strategies, or organizational restructuring. By doing so, organizations can quickly adapt to market changes and maintain a competitive edge.

Workforce planning has several practical applications in managing the cost of sustaining a workforce. It helps in identifying the current and future human resources needs of the organization, which can help in budgeting and cost management. It also aids in understanding the skills and competencies of the existing workforce, which can be used to plan for training and development, thereby reducing the cost of hiring new employees. Moreover, workforce planning can help in identifying redundancies and inefficiencies in the workforce, which can be addressed to reduce costs. Lastly, it can assist in succession planning, which can reduce the cost and disruption caused by employee turnover.

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Costo Total de la Fuerza Laboral
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Costeo Basado en Actividades
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\nOtra forma de realizar este análisis es a partir del organigrama del equipo.Por ejemplo, para un equipo cuyo trabajo principal es comercializar y vender, ¿cuánto le cuesta a la empresa apoyar a los empleados que gestionan el programa de relaciones públicas bajo ese paraguas? ¿Qué pasa con aquellos que están a cargo de la estrategia de salida al mercado?\n

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While specific case studies are not provided in the content, it's widely recognized that effective workforce planning plays a crucial role in managing the talent pool. Companies like IBM and Google have used strategic workforce planning to anticipate talent needs and adjust their hiring strategies accordingly. This has resulted in improved employee productivity, reduced hiring costs, and better alignment between talent and strategic objectives. However, the effectiveness of workforce planning can vary depending on the specific context and implementation.

Workforce planning aligns with evolving market demands and digital transformation initiatives by ensuring that the organization has the right people with the right skills at the right time. This involves forecasting future talent needs based on market trends, technological advancements, and business strategy. It also includes identifying skill gaps and developing strategies to fill them, such as training, hiring, or outsourcing. Digital transformation initiatives often require new skills and roles, and workforce planning helps to prepare for and manage these changes.

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\nLa otra parte del análisis de costos es comparar diferentes opciones de ahorro de costos. Los ahorros pueden presentarse de diferentes formas. Por ejemplo, a pesar de las recientes resistencias de algunos CEO, una empresa aún puede descubrir que aumentar el porcentaje de fuerza laboral remota puede generar los mayores ahorros de costos. Otra estrategia común de ahorro de costos es la reducción de personal, o algunas empresas prefieren usar el eufemismo "reorganización". En ese caso, valdría la pena calcular qué parte de la fuerza laboral debería reducirse sin comprometer la calidad del trabajo. ¿Son los trabajadores de primera línea, o serían los supervisores de primer y segundo nivel?\n

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A company can ensure the quality of work while downsizing its workforce by implementing a few strategies. First, it should identify the key roles and skills that are critical to the business and ensure that these are retained. Second, it should provide training and development opportunities to remaining employees to fill any skill gaps. Third, it should consider implementing technology and automation to maintain productivity levels. Lastly, it should maintain clear communication with the remaining staff about the changes and their roles moving forward. This can help to maintain morale and engagement, which are crucial for quality of work.

Increasing the percentage of remote workforce can contribute to cost savings in several ways. Firstly, it can reduce overhead costs such as office space, utilities, and maintenance. Secondly, it can decrease commuting and relocation expenses for employees. Thirdly, it can potentially increase productivity as employees often report higher levels of job satisfaction when working remotely. Lastly, it can widen the talent pool, allowing companies to hire from anywhere, potentially reducing salary costs.

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Escenarios de Ahorro de Costos

Informes y paneles de control

\nPor último, pero no menos importante, los informes y los paneles de control permiten a los responsables de la toma de decisiones internas tener las referencias numéricas y estadísticas adecuadas para tomar las decisiones correctas. Algunos de estos paneles no solo son útiles para la planificación de la fuerza laboral, sino también indispensables cuando se trata de la gestión de Recursos Humanos en general. Por ejemplo, gráficos que muestran la composición de la plantilla por diferentes variables, como el tipo de trabajo o el departamento.\n

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\nEl seguimiento de los empleados que están cerca de la jubilación también puede ayudar con la planificación de la sucesión, como mencionamos anteriormente.¿Cuántas personas se jubilarán pronto? ¿Y qué tendría que hacer la empresa para llenar estos roles? ¿Sería a través de la contratación externa? ¿O a través de la promoción interna?\n

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Tablero de Empleados

Conclusión

\nCon Workforce Planning, los gerentes obtienen un robusto conjunto de herramientas para navegar el cambiante suministro y demanda del talento de hoy. Desde la elaboración de estrategias de reclutamiento inteligentes alineadas con los avances tecnológicos hasta la realización de análisis de brechas que revelan y solucionan deficiencias, estas estrategias sirven como pilares para futurizar las empresas. El análisis de costos, la planificación de sucesión y los potentes mecanismos de informes arman aún más a los tomadores de decisiones con una eficiente asignación de recursos humanos. Estos marcos apoyan la evolución y la resiliencia del activo más valioso de una empresa: su gente.

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